December 2008
67 posts
6 tags
Charter Internet is stupid! (support chat)
TTD Zenaida : My name is Zenaida. Thank you for contacting Charter. How may I help you today?
Nathaniel Daught: Hello. I just got disconnected from another chat. I was asking about a $25 fee on my bill. Apparently I'm on the 20MB plan when I had never asked to be upgraded from my 5MB plan.
TTD Zenaida : I can definitely assist you with your billing concerns.
TTD Zenaida : Please verify the security code. The security code is a four-digit number that can be found at the upper right-hand portion of your bill. It is located above the Statement of Service on the bill.
Nathaniel Daught: ****
TTD Zenaida : Thank you. Please give me one minute while I pull up your account.
Nathaniel Daught: Thanks
TTD Zenaida : You're welcome.
TTD Zenaida : Thank you for waiting. May I know who I am chatting with?
Nathaniel Daught: This is Nathaniel
Nathaniel Daught: I was having poor service with my 5MB subscription about a month ago and had been in contact with support over that. I never asked to be upgraded to a greater plan though... I don't know if it's a tech's idea of a joke, or a shady scheme to get me to upgrade...
(5 minutes or more before a response)
TTD Zenaida : Thank you, Nathaniel. It is an upgrade charge for the internet service. The account showed that there is a work order for the upgrade.
Nathaniel Daught: Why is there a work order? I never upgraded. I've been paying for 20MB since last bill and there is still a work order for it?! Are you saying that I'm still getting 5MB speeds? I hadn't noticed any improvement in service... I sure hope I haven't been paying Charter an extra $25 for nothing.
TTD Zenaida : The reason why your speed is 20M is because of the upgrade.
Nathaniel Daught: Again I never asked for or ordered an upgrade
Nathaniel Daught: If Charter would like to give me a free upgrade without asking that would be fine. However I am not happy about being charged extra for an upgrade I never asked for.
TTD Zenaida : Your first bill showed that the internet speed was 5M. The billing cycle from 12/4/08 to 1/3/08 showed the upgrade charge for the internet service. The service was upgraded on 11/25/08.
Nathaniel Daught: I don't care when the service was upgraded... I care that I have to, and have been paying for an upgrade I didn't ask for. How are you going to fix this for me?
TTD Zenaida : If I am going to remove the charge, your service will go back to 5M.
Nathaniel Daught: Will I be compensated for the trouble and the past bill I have already paid? I don't understand how this happened without my knowledge.
TTD Zenaida : I am unable to process the credit. I apologize for the inconvenience this has caused you.
Nathaniel Daught: I just checked and my last internet speed tests on 12/11/08 were well under 10MB. You told me the upgrade was in effect as of 11/25/08. It would seem I never received the upgraded service.
Nathaniel Daught: http://www.speedtest.net/result/370839160.png
Nathaniel Daught: http://www.speedtest.net/result/370840188.png
TTD Zenaida : I can only assist you with your billing concerns. May I transfer you to our internet support group for further assistance?
Nathaniel Daught: Yes you may. A supervisor would be best if you could.
TTD Zenaida : Let me transfer you to a supervisor. Give me one moment, please.
Nathaniel Daught: Thank you.
TTD Zenaida : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat with us again. Our Chat Support is available from 7:00 AM through 1:30 AM Central Time, 365 days a year. Have a great day!
TTD Zenaida has left the session.
Please wait while we find an agent from the CHAT - MDVL - Advocate department to assist you.
You have been connected to TTM Mike .
TTM Mike : My name is Mike. Thank you for contacting Charter Communications. How may I assist you?
TTM Mike : Please let me know if you are still connected to the Chat session at this time.
Nathaniel Daught: I was just transferred from someone in Billing about a $25 upgrade fee that I noticed on my bill last month. It would seem I was upgraded from a 5MB connection to a 20MB connection without my knowledge and billed for it. The upgrade went into effect on 11/25/08 It would also seem that I never got 20MB service.
TTM Mike : Please give me a minute to look over the chat.
Nathaniel Daught: My last speed tests were on 12/11/08 and they were well under 10MB, not anywhere near your "acceptable 70%"
TTM Mike : Thank you for waiting. I see where you were charged an extra $25 for 2 months. I am going to credit your account in that amount.
Nathaniel Daught: That would be great.
Nathaniel Daught: Also do you have any idea how I would have been upgraded without my ever asking?
TTM Mike : As far as the speed tests I will need to transfer you over to our internet support group.
Nathaniel Daught: I am not at home right now so I can't run tests.
TTM Mike : I really do not know what happened with the upgrade. I do apologize.
TTM Mike : When you are home you can chat in with us and ask for internet support and they can help you with the speed issue.
Nathaniel Daught: Alright. I will be happy so long as I am getting the 5MB service and am being billed correctly for it.
TTM Mike : It will be taken care of.
TTM Mike : Is there anything else I can help you with today?
Nathaniel Daught: Thank you. No that will be all.
TTM Mike : Happy New Year.
10 tags
9 trailer →
Looks cool! CG/3D animated film produced by Tim Burton.
High Quality Trailer
A new era in animated storytelling begins on 9.9.09. Visionary filmmakers Tim Burton (The Corpse Bride, Charlie and The Chocolate Factory) and Timur Bekmambetov (Wanted, Nightwatch) join forces to produce wunderkind director Shane Acker’s distinctively original and thrilling tale. 9 stars Elijah Wood, John C. Reilly,...
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Now Playing: What's in your Game Console/PC? →
A forum discussion I started. Fun to keep-up with right now after the torrent of holiday game releases.
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Shopping for new Sofa (forum thread) →
I’m looking for a new sofa so I started a thread on UI for suggestions.
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Espresso public beta 1 →
The new web design program Espresso for Mac, (that I’m honestly excited for as a fan of their CSSEdit app) is now in public beta. The private beta was mostly boring “engine” preview builds for developers of add-ons called “Sugars” so I’m excited to finally get my hands on the user end features.
My Top 5 Artists (Week Ending 2008-12-21) →
The Smashing Pumpkins (41)
The Killers (29)
Placebo (21)
Garbage (6)
Ubisoft (5)
Imported from Last.fm Tumblr by JoeLaz
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30 of the Most Anticipated Video Games of 2009... →
Good link if you are looking for what to be excited about in 2009.
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Games & Gadgets Wish List (2009)
My 2009 wish list plus any hold overs from my 2008 wish list. This list will be updated throughout 2009 as find more things I need/want. Last updated 03-06-09.
Gadgets & Software:
16GB iPhone 3G
Adobe CS4 “Design Standard” Acquired an open box copy on Amazon for 46% off retail!
Logitech Harmony Remote (for my PS3, 360, 5.1 sound, and TV)
3rd & 4th Playstation 3 Dualshock 3...
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I'm back. Christmas was fun!
Diane and I had Christmas morning at our friends’ apartment where we opened gifts and had breakfast.
I got:
Fable 2 (360)
Mirror’s Edge (PS3)
Battlestar Galactica Hoodie
Smashing Pumpkins Zero T-shirt
Transformers Watch
Plush Santa Jack
Collector’s set of Batman PEZ
Tons of Chocolate
I gave Diane:
8GB Purple iPod Nano
Jbuds purple iPod case
Purple Jbuds earbuds
2...
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GlimmerBlocker Blocks Ads System-Wide →
Mac OS X software. Looks great, I’ll be giving this a try! [via lifehacker.com]
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500 mil. gallon toxic coal waste spill in TN →
Because I live in TN I found this story of interest. I was surprised to see this news story on Digg today seeing as it had happened Monday (Dec 22) and I hadn’t heard a thing about via word of mouth or national news (I don’t watch local TV etc).
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Best iPhone / iPod Touch Games Blogs
So far I’ve found a few good iPhone game blogs.
1up.com: Tilt Blog 1up is one of the best enthusiast gamer media sites so they really know what they are talking about.
Touch Arcade This site is specifically about iPhone games.
Kotaku posts tagged “iPhone” A great games blog so their iPhone posts are usually note worthy.
Joystiq posts tagged “iPhone” My other...
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My Christmas Plans (forum post) →
My start to a Christmas discussion on Untitled Image.
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(Free Software) Open Source Inkscape: vector... →
Manipulate Vector Images with Open Source Inkscape [via lifehacker.com]
All platforms: Inkscape is an open source vector editing program. If you are looking for a free alternative to the Adobe Illustrator, Inkscape has a host of features that make it worth taking for a spin.
I haven’t tried it myself, but it looks like a great place to start. You could also use the basics of my pen tool...
My Top 5 Artists (Week Ending 2008-12-21) →
The Smashing Pumpkins (41)
The Killers (29)
Placebo (21)
Garbage (6)
Ubisoft (5)
Imported from Last.fm Tumblr by JoeLaz
4 tags
Nightmare Before Christmas soundtracks
Nightmare Revisited is a cover version of the Nightmare Before Christmas soundtrack by rock and pop artists including Korn, Marilyn Manson, and Amy Lee. It’s only $5 right now on Amazon MP3 so I might have to get it. The Korn version of ‘Kidnap the Sandy Claws’ sounds great.
The Original Soundtrack + Nightmare Revisited is bundled for $15.35 right now on Amazon MP3. However it...
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Rolando for the iPhone Reviewed →
Looks good. I’ll likely be buying it before too long. While very similar in art design and gameplay to Loco Roco for PSP, it looks like it has enough original gameplay concepts to set it apart. However it was clearly heavily influenced by Loco Roco.
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WatchMGS4 LittleBigPlanet
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Review of SimCity for iPhone & iPod Touch →
I still haven’t gotten it, but this review is encouraging.
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A Muppet's Christmas: Letters to Santa on Hulu →
I was unable to get to a TV when it aired last night so I was happy to see it on Hulu.
Note: Streaming rights to this Muppets special are available for a limited time. The special will be on Hulu until 12/31.
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Frenzic for iPhone on sale for the holidays... →
Now I’m almost wishing I had waited to buy it. Frenzic is one of my favorite iPhone / iPod Touch games.
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WatchNgmoco’s Rolando for iPhone and iPod Touch now available (Aka Loco Roco ripp-off)
Looks like a quality game right down to the ripped-off art style of Loco Roco for PSP. Not sure if I should be interested in the game or upset that it’s a clone of Loco Roco, at least it looks like they did a good job.
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EA’s SimCity for iPhone Now Available →
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Konami to bring Metal Gear Solid, Silent Hill,... →
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BSG: The Face of the Enemy - Webisode 2 →
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BSG: The Face of the Enemy - Webisode 1 →
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New Animated Holiday Mac ADs →
[Via MacRumors]
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WatchNew Muppet Christmas special airs on NBC tomorrow night.
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Untitled Image Design Tweaks →
I’ve been working on the 2009 revision of the Untitled Image layout. For the open version of Untitled Image go here.
My Top 5 Artists (Week Ending 2008-12-14) →
The Smashing Pumpkins (50)
Gorillaz (23)
The Killers (16)
Garbage (8)
Zwan (4)
Imported from Last.fm Tumblr by JoeLaz
6 tags
Happy Birthday to Me!
I’m 24 today. Had a nice party at Outback for dinner last night with all my local friends then we had some Halo 3 and LittleBigPlanet game time after at my place. I got Gears of War 2 from my girlfriend (I wasn’t allowed to buy any new games since LittleBigPlanet so she’d be able to get me b-day and Christmas gifts) and some GameStop gift cards from friends (I have to wait until...
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Thinking about rebooting my forums →
My message board Untitled Image started way back around 2000 on EZboards as a manga style art critique community. It was later restarted on phpBB hosted on a friend’s hosting account around 2002 refocused on art critique in general. A few years later the database was transfered to punBB and has been moved from server to server, and now has an archive of 32,900 posts.
The dilemma I have...
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punBB 1.3 Extension: Easy Stats Code Embed →
This is an extension that I requested for use on Untitled Image. Props to Garciat for the work on the extension. It allows a punBB administrator to install stats tracking code from Google Analytics or Reinvigorate (etc) via a simple text box in the administration panel. No need to edit any files.
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OpenDNS breaking streaming videos?
I contacted Hulu support about a week ago with a traceroute report because Hulu has been almost unwatchable for a while now at home over my 5mb/s connection. Here is the email response I just received from Hulu support.
Hi, I dug into this issue and found that the problem is that you’re being routed to an incorrect server. This happens because your DNS assigned by your internet...
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I upgraded to an Xbox 360 Elite
My early 20GB 360 was starting to feel cramped with all the downloaded games and now the option to install disc games to the HDD, so I was thinking about buying a new hard drive soon, although they do still cost a bunch for a 120GB (about $130) so I wasn’t in any hurry.
So when my friends here were saying they wanted to buy a 360 soon but weren’t sure if they could manage to buy a new...
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Battlestar Galactica Webisodes Premiere This Week →
[Via gizmodo.com]
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SimCity iPhone Impressions [kotaku.com] →
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Updated my Message Board →
I just updated Untitled Image to the latest punBB software. The layout broke with the update but I managed to get the layout all fixed-up again.
There’s also a nice little discussion about quality older video games. I’ve been playing Beyond Good & Evil for PS2.
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Rumor: Apple's iTunes going DRM-free starting... →
Sadly CNet News now says that it’s unlikely DRM-free tracks from the three remaining labels will turn up on iTunes before the end of the year… Sad, I guess we’ll see soon.
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Last.fm "best" of 2008 →
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Shin Megami Tensei Imagine Online (PC) →
A free new PC MMORPG. The beta is available now. I might try running it on my Mac via CrossOver or BootCamp.
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Scifi Gift Guide →
My favorite:
My Top 5 Artists (Week Ending 2008-12-7) →
The Smashing Pumpkins (76)
Moby (5)
Depeche Mode (2)
Incubus (1)
Donna Lewis (1)
Imported from Last.fm Tumblr by JoeLaz
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Netflix fixes streaming-video glitch (Xbox 360) →
I tried it last night on my 360 for a few minutes and it seemed much improved. HD video quality was great too. Can’t wait to finally make use of this feature.
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